Refund Policy
If you are not completely satisfied with your online purchase for any reason, please return the item for a full refund. Some exceptions apply (please see below).For your convenience, your online purchase can be returned by mail or at any s.t.o.p Restaurant Location within 30 days of your order date. Merchandise being returned must be unused and in the original packaging. Refunds will be credited to the original purchasing credit card account number.
Return by Mail:
Please email us at custservice@shopatstop.com. Include your name, invoice#, item(s) to be returned, and the reason. You will receive a Return Authorization # in 1-2 business days with shipping instructions.
Returns are shipped to:
S.t.o.p Restaurant Supply Ltd. 206 Centennial Crt Kitchener, ON N2B 3X2 or S.t.o.p Restaurant Supply Ltd 881 Notre Dame Ave Sudbury, On P3A 2T2 Customers are responsible for return shipping charges with the courier of their choice. If the returned shipment is lost or damaged it is the customers’ responsibility to file a claim. We will notify you via email once the return has been processed and the credit has been applied to the original purchasing credit card account number.
Return to any s.t.o.p Restaurant Supply store:
Your original receipt must accompany your returned items(s) to process your refund.
Defective Item(s):
Please email us at custservice@shopatstop.com within 30 days of your order date. Include your name, inovice#, defective item, a brief explanation of the defect and whether you would prefer a refund or a replacement. s.t.o.p Restaurant Supply will send you a Return Authorization via email.
Incorrect Item(s):
Please email us immediately at custservice@shopatstop.com if you received the incorrect item(s). Please include your name, invoice# and details about the incorrect item(s) shipped to you. S.t.o.p Restaurant Supply will send you a Return Authorization # and arrange to have the item picked up. Upon receipt of the returned items s.t.o.p Restaurant Supply will arrange to have the correct item(s) shipped.
Returns Exceeding 70 lbs.:
Oversized or heavy items that need to be returned may require being placed on a wooden pallet. Common carriers (freight trucks) may be used for pick-up.
Return Policy Exceptions
Non-returnable items include: major equipment, clear-out items, special-order items (non-stock items), any item that is gas powered or contains flammable liquids, any equipment that is missing the serial#, items not in their original packaging and items not in their original condition. ANY ITEM RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AND RETURNED TO THE CUSTOMER AT THE CUSTOMERS’ EXPENSE.
Goods Damaged in Transit:
Do not accept shipments that are noticeably damaged upon arrival. If you discover any damage due to shipping contact s.t.o.p Restaurant Supply immediately at custservice@shopatstop.com. Please include your name, invoice #, details of the damage and if possible pictures. Do not discard of any damaged material. Retain the shipping carton, inner packaging and courier shipping label. S.t.o.p Restaurant Supply will file a claim with the courier.
Missing Item(s):
Please contact us at custservice@shopatstop.com within 10 days of receiving your shipping notification if you are missing any items from your order. Please include your name, invoice #, and item(s) that are missing. Once confirmed we will immediately arrange to have the missing item(s) sent.
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Call us : 1-800-265-2961
Email us at : custservice@shopatstop.com
