Shipping Policy
- We cannot deliver to P.O Boxes. To ensure that shipments to addresses with P.O Boxes and rural routes get to their proper destination, please include a physical street address or highway marker number with your order.
- Please note some products may take 2-3 weeks for delivery.
- Shipping Charges may apply.
- Pay by Credit Card
- Contact Customer Service for any questions or concerns
Kitchener- 1-800-265-2961
Sudbury-1-800-461-4740
Email: custservice@shopatstop.com
Free Shipping Across Canada:
At s.t.o.p. not only will you find great prices on a large selection of smallwares and equipment, you’ll also get FREE shipping to most destinations in Canada for orders over $200.00. Some restrictions apply.
Heavy & Oversized Items Excluded:
Unfortunately, some items are excluded from our free shipping policy. Even so, we can offer excellent freight rates to destinations across Canada.
Delivery Time:
We process all orders during regular business hours (M-F 8:30am-5:00pm Eastern Standard Time) We will make our best efforts to ship your order in a timely manner, however delays do occasionally occur beyond the control of s.t.o.p. Restaurant Supply. Please note that items that are available may need to be ordered from the manufacturer which may cause additional delays.
Multiple Package Shipments:
Although we make every attempt to ship all orders complete, it may be necessary to spilt orders in to two or more packages for shipment.
Freight Bound Shipments:
Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. s.t.o.p. Restaurant Supply has various relationships with Canadian freight carriers and will arrange your shipment to be shipped with the best possible rate. You will always be notified for freight charges before your order is processed so that you can approve them.
Delivery Address Accuracy:
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. s.t.o.p. Restaurant Supply will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsible to provide us the accurate information.
Damaged, Lost or Short Shipments:
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you are advised otherwise. Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as “Damaged”. A;;damaged shipments must be reported to us within 2 hours of delivery. Report all damaged shipments to: custservice@shopatstop.com.
Free Shipping Policy Restrictions:
Free shipping does not apply to heavy and oversized items or any items requiring a freight carrier. Items that have a “HEAVY or OVERSIZED ITEM” shipping designation will be shipped and billed to you at the most economical rates we have available. Please note your order total must be a minimum of $200.00 (before applicable taxes) to qualify for free shipping. Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, any island locations as well as any other destination requiring ocean or air freight service in any province or territory. The policy also excludes all locations in Canada deemed as “remote” by Canada Post or Purolator Courier. In the event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in the policy, s.t.o.p. Restaurant Supply reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of your order. At that time you can either approve or cancel your order. If you are unsure if you reside in a “remote” area please email custservice@shopatstop.com or call us at 1-800-265-2961 during regular business hours.
